LAST UPDATED: MAY 2026

Return Policy

At Trailer Country, we offer customers confidence and peace of mind when purchasing heavy equipment online.
Our return policy is designed to keep the process clear, secure, and simple.

35-Day Return Window • Free Return Shipping • Warranty Protection Included

35-Day Return Policy

Customers may return eligible equipment within 35 days from the date of purchase for a full refund,
provided the machine remains unused, unmodified, and in original condition.

Return Eligibility

• Machine must be unused and unmodified
• Machine must be in original condition
• All attachments shown in the product listing must be included
• Original packaging and proof of purchase are required
• Used, damaged, or modified equipment may not qualify for a refund

Warranty & Free Spare Parts

Products include manufacturer warranty coverage that may vary from 1 to 5 years depending on the product
and manufacturer terms.

During the warranty period, free replacement parts may be provided for eligible warranty-covered issues.

Free Return Shipping

Approved returns include free return shipping handled through our logistics process.
Return instructions will be provided after your return request is approved.

Shipping & Buyer Protection

We provide free ground shipping across the USA.

Payments are securely processed through PayPal checkout and may qualify for buyer protection.

No additional sales tax is charged to customers on eligible orders.

Damages & Delivery Issues

Please inspect your order immediately upon delivery. If an item arrives damaged, defective,
or incorrect, contact our support team immediately so we can evaluate the issue and assist you.

Refund Processing

Once the returned equipment is received and inspected, approved refunds will be issued to the original payment method.

Refunds are typically processed within 3 business days, although final posting times may vary depending on your bank or payment provider.

Need Help With a Return?

Contact our support team before returning any equipment.

Contact Support